ITSM Academy First Training Provider to offer Certified Process Design Engineer (CPDE) Courses

FORT LAUDERDALE, FL — June 2, 2008 – ITSM Academy, Inc. announced today they will begin delivering Certified Process Design Engineer (CPDE) courses in September, 2008.

This new five (5) day certification course converts the theory of Process Design into practical application, by coupling prescriptive advice with hands-on opportunities to analyze, design, measure and integrate processes.  The Loyalist Certification Services (LCS) examination is administered on the final day of class. Successful candidates will earn a Certified Process Design Engineer (CPDE) designation and pin.

“As the knowledge obtained in this course applies to every Service Management framework, standard and maturity model, CPDE fills an important gap in the ITSM education space,” says Jayne Groll, President of ITSM Academy.  “While there are several process improvement frameworks such as ITIL®, ISO/IEC 20000, MOF, CMMI and CobiT, there is very little education available on how to actually design or reengineer the processes described in those frameworks. This hands-on certification course  equips learners with the skills to develop, re-engineer and improve processes.  Initial response from our alumni, clients and partners has been very positive.”

CPDE is scheduled for 3rd Quarter delivery in ITSM Academy’s Public Training Centers in Fort Lauderdale and Dallas.  This certification course will also be available for onsite, corporate class delivery.

ITSM Academy First Company to offer Certified Process Design Engineer (CPDE) Courses
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