FORT LAUDERDALE, FL — JANUARY 26, 2015 – ITSM Academy, Inc. announced today the addition of their newest certification course: Certified Agile Service Manager (CASM)®.  This course is being offered in collaboration with the DevOps Institute.

This sixteen (16) hour course provides an introduction to Agile Service Management – the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves efficiency, reduces waste and provides an ongoing capability for IT to continue to deliver value even in the face of rapidly changing requirements.

A Certified Agile Service Manager (CASM) is the operational equivalent of a Certified Scrum Master (CSM). Working together, ScrumMasters and Agile Service Managers can help to instill agile thinking into the entire IT organization as the basis of a DevOps culture.

“Organizational agility relies on the end to end use of agile practices across the IT organization. CASM provides the same depth of knowledge about Scrum and other Agile frameworks and then integrates that knowledge into the design and improvement of ITSM processes,” said Lisa Schwartz, co-founder and COO of ITSM Academy. “The course first teaches learners how to ‘be agile’ and then how to ‘do agile’ in the context of managing products and processes.”

Class culminates with an independent certification exam, administered by the DevOps Institute (DOI). Successful candidates will receive the designation of Certified Agile Service Manager (CASM) certificate. The CASM certificate may be the pre-requisite for future certification courses.  Learn More

““Armed with the knowledge I’ve gained in this class and the DevOps Foundation course, I feel like a whole new world has opened up for our organization.  I’ve not been this excited about a going back to work from a class since I took my first ITIL Foundation course 8+ years ago!” ~ CASM Class Survey

ITSM Academy is a Registered Education Partner of DOI.

About DOI:

The DevOps Institute is bringing enterprise level DevOps training and certification to the IT market. Working with thought leaders from the DevOps community, the IT Service Management field and the IT training market, the DevOps Institute is setting the standard in quality for enterprise grade DevOps education and training.

ITSM Academy adds the Certified Agile Service Manager (CASM)® Certification to their Course Catalog
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