The simulation game ( is based upon The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win.  It translates theory into practice, and allow teams to experiment, explore and capture shared insights.

In the book, Parts Unlimited is in trouble. Newspaper reports reveal the poor financial performance of the organization. The only way forward to not only save the company but to make it competitive and profitable is “The Phoenix Project” which represents an IT enabled business transformation, with Retail Operations as the business owner of this project. The VP of IT Operations is asked to take the lead of the IT department and ensure that “The Phoenix Project” will be a success. But the VP of IT Operations is facing a tremendous amount of work. A huge backlogs of issues, features and projects.

Your team will act in different roles within the Parts Unlimited organization. You can be Retail Operations, Human Resources or Finance – playing the Business roles of the company. Or you can be the VP of IT Operations or other members from the IT team that needs to develop the applications and solve the IT Issues.

Your challenge is to use the DevOps principles and apply them in this serious Business Simulation. In three rounds you will work on the IT projects and IT issues and ensure that “The Phoenix Project” will be finished on time. But, beware, the business keeps coming with new ideas and demands while external developments, completely outside of your control, can also throw a wrench in the works.

“ITSM Academy has long standing relationships with both the book authors and the game developers,” said Lisa Schwartz, COO of ITSM Academy. “This is an excellent addition to our existing portfolio.  Our entire staff is excited about delivering this simulation, and we know it will very quickly become a favorite among our clients and alumni.”

The Phoenix Project – DevOps Simulation is available for onsite delivery.

About ITSM Academy

ITSM Academy, Inc., founded in 2003, is a full service provider of IT / Agile Service Management education and advice. …educate and inspire is not just our corporate slogan, it speaks to our core mission and goal.  Read More

For more information and to check out our full list of products and services, visit and follow ITSM Academy on Twitter: @ITSMAcademy

About GamingWorks

Founded in 2003, GamingWorks is Dutch company that designs, develops and deploys professional business simulations (or serious games).  All simulations are aimed at solving IT/Business issues and supporting organizational learning and development. In the last 13 years GamingWorks has develop many powerful and successful business simulations like Apollo 13 (about ITSM), Challenge of Egypt (Project Management), Grab@Pizza (Business and IT Alignment) and The Phoenix Project (DevOps) and many more.


IT REVOLUTION, the publisher of The Phoenix Project and The DevOps Handbook, is leading the charge to the next revolution in IT.

ITSM Academy Adds The Phoenix Project – DevOps Simulation

Leave a Reply

Your email address will not be published. Required fields are marked *