ITSM Academy Opens New Training Center in Ft. Lauderdale to Provide IT Service Management Training, including IT Infrastructure LibraryTM (ITIL®) Certification Courses and Microsoft® Operations Framework (MOF)

FORT LAUDERDALE, FL — November 12, 2004 — ITSM Academy, a full service provider of IT Service Management (ITSM) education and advice, announced today it has opened a new,  interactive Training Center to serve the IT Service Management Training needs of companies located throughout the Americas.

“As trainers, we recognize that the quality of the learning environment is a critical element in the overall experience,” said Jayne Groll, President of ITSM Academy.  “The decision to create an ergonomic, state-of-the-art facility was founded on that belief.  Our new Ft. Lauderdale location – equidistant between West Palm Beach and Miami-Dade and adjacent to the Tri-Rail Station – will allow South Florida IT Service Management professionals easy access to our training center.

Ms. Groll plans to continue to grow ITSM Academy by providing clients with personalized IT Service Management solutions built on the team’s extensive backgrounds as IT and Service Professionals. “We took the time to properly develop a team of leading IT Service Management professionals,” added Ms. Groll. “Our success has been based on our classes being not only interesting – but sustainable.  With years of hands on experience, our trainers effectively intertwine real life experience with the best practice theory – giving learners the best of both worlds.  Additionally, we have developed a series of hands-on exercises and scenarios which engage the learners more fully than a standard lecture course.

ITSM Academy Opens New Training Center
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