ITSM Academy Named as First U.S.A Accredited Provider of APMG ITILâ Training

FORT LAUDERDALE, FL — May 11, 2007 – ITSM Academy, Inc. announced today they have become the first US organization to be accredited by the APM Group (APMG) to deliver IT Infrastructure Library™ (ITIL®) Training.  In 2006, APMG signed a contract with the Office of Government Commerce (OGC) to become the new accreditation body for ITIL®.

Richard Pharro, Managing Director, APMG, said, “We believe our appointment as OGC’s official accreditor for ITIL® will help improve guidelines and establish greater standardisation for organisations wishing to adopt ITIL®worldwide. As we rely on a network of experience and high-quality Accredited Training Organisations (ATOs) to help achieve those goals we are pleased to announce ITSM Academy as our first US based ITIL® ATO.”

To ensure the quality of ITSM Academy’s courseware continues to exceed industry expectations, ITSM Academy has appointed Donna Knapp as Senior Trainer to spearhead the company’s ITIL® Curriculum Department. Knapp has spent over 20 years in the field as a Practitioner, Consultant and Trainer.  She holds the Manager’s Certificate in Service Management – the highest Service Management qualification – as well as numerous ITIL® Practitioner and ISO/IEC 20000 certifications.

“We are delighted to become the first US training company to be accredited by the APM Group to deliver ITIL® Training,” said Jayne Groll, President of ITSM Academy.  “APMG’s role is to bring a level of quality control to certification training, by offering a consistent set of professional qualifications for practitioners and holding training providers accountable through  a proven quality assurance process.  Since our inception, ITSM Academy has demonstrated an unwavering commitment to quality, and we believe our association with APMG reinforces our position as a leader in IT Service Management Training,” continued Groll.

The APM Group (APMG) is a global business providing accreditation and certification services. Through its international network of Accredited Consultancy and Training Organizations APMG helps end users develop their professional skills and organizations improve their processes through the adoption of worldwide best practice.

APMG works closely with the UK Office of Government Commerce (OGC) and TSO, their official publisher, in running global accreditation schemes in ITIL®(IT Infrastructure Library™), PRINCE2™, MSP (Managing Successful Programmes), and M_o_R® (Management Of Risk). Other partners include The Association of Proposal Management Professionals (APMP), The UK’s Financial Services Skills Council (FssC) and the UK’s Chartered Management Institute.

APMG is one of the first medium sized companies to establish an independent Ethics and Standards Board to monitors its business practice and help ensure it supports the industries it serves in a transparent and responsible way. It is the only organization offering professional qualifications in Programme and Project management with third party independent accreditation through the United Kingdom Accreditation Service (UKAS) and it will be applying for the same level of accreditation for its ITIL qualifications. For further details about APMG’s qualification and accreditation schemes visit: or call: + 44 20 1494 452450.

ITSM Academy Named as First U.S.A Accredited Provider of APMG ITIL® Training
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