BOCA RATON, Fla. – August 3, 2017 – ITSM Academy, a Registered Education Partner of the the DevOps Institute (DOI), is proud to announce the launch of a new certification course: DevOps Leader (DOL). This unique course provides disruptive leadership thinking for DevOps teams.

This unique course challenges leaders to re-address insights, techniques and innovative approaches needed by IT leaders involved in a DevOps cultural transformation.

The DevOps Leader course curriculum was authored by Mustafa Kapadia (@MKapadiaTweets), a well-respected DevOps service line leader and digital transformation expert. Kapadia designed the course curriculum around the ideal DevOps Leader –a tactical or strategic individual who helps design, influence, implement or motivate the cultural transformation proven to be a critical success factor in DevOps adoption. The most successful DevOps leaders understand the human dynamics of cultural change and are equipped with practices, methods, and tools to engage people across the DevOps spectrum.  The need for transformational leaders was also cited in the recently published 2017 State of DevOps Report from Puppet Labs and DORA and is addressed in this course.

“Through DevOps, organizations can bring software to market faster, with better quality, fewer defects, reduced risk and shortened lead times,” says Kapadia. “This course is essential for any IT professional involved in transforming their enterprises’ digital strategy.”

IT team leaders, managers, directors, business stakeholders, practitioners and change agents, tool providers and systems integrators, and DevOps consultants will find this course particularly helpful as they explore key DevOps leadership topics, including:

  • DevOps and time to market
  • Business and IT perspectives
  • Key differences between DevOps IT and traditional IT
  • Planning and organization
  • Performance and culture
  • Measurement differences
  • Becoming a DevOps organization – design principles
    • Focusing on what matters
    • Organizing work
    • Sharing information
    • Metrics
  • Value stream mapping
  • Squad model
    • Squads
    • Tribes
    • Chapters
    • Guilds
  • Managing culture change
    • Types of culture
    • Types of changes
    • Managing change
  • Popular tools and key practices

“The DevOps Leader course is unique, in that it is intended to be disruptive,” said Lisa Schwartz, CEO of ITSM Academy and Co-Founder of The DevOps Institute. “The foundation of the course is built on excepted best practices for leadership, the course ‘expects’ our learners to come to the table with strong Management skills and then it expands (even explodes) the learnings from a typical leadership/management class.

The content in our course helps steers the leadership of current and emerging practices.  After taking DOL, candidates will be equipped to lead an innovative DevOps transformation within their organization, which will enable them to deliver high-quality software faster and more frequently.”

For more information, visit

About ITSM Academy

ITSM Academy, Inc., founded in 2003, is a full service provider of ITIL, DevOps and Agile ITSM education, and advice. We have been actively involved in the DevOps movement since 2012, and are proud to partner with the DevOps Institute… educate and inspire is not just our corporate slogan, it speaks to our core mission and goal.

About the Course Author

Mustafa Kapadia is a Service Line Leader for IBM’s Digital Transformation DevOps practice, a business advisory practice focused on helping large enterprises transform their software and application delivery. He is an expert in DevOps, cloud, mobile, analytics, application development, outsourcing, and offshoring. Prior to joining IBM, Mustafa was a management consultant with Deloitte’s Strategy & Operations practice. He lives in the San Francisco Bay Area, is an avid blogger (when time permits), a speaker, and an advisor to startup companies.

About the DevOps Institute
The DevOps Institute is the global learning community around emerging DevOps practices and is bringing enterprise level DevOps training and certification to the IT market. Working with digital influencers from our Board of Regents, strategic examination partner PEOPLECERT, and the DevOps Express vendor consortium, DOI has set the quality standard for relevant, current and sustainable DevOps course content and certification.

ITSM Academy Announces the Launch of DevOps Leader (DOL) Certification Course
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