Transforming individual knowledge into operational capabilities.

Boca Raton, FL – April 21, 2020 – After working together in an informal partnership for years, OwlPoint and ITSM Academy have decided to combine their services and capabilities to provide more comprehensive solutions to their clients.   By linking the training and remote learning capabilities of ITSM Academy with the consulting and assessment resources of OwlPoint, together they represent an end-to-end solution for IT organizations of every size, industry, and situation.

From start-ups to enterprise-level companies, OwlPoint and ITSM Academy can tackle Service Management challenges in a holistic manner, which means CIOs and IT leaders no longer have to look to several different vendors to get what they need. Getting outside consultants and vendors to work together to reach a single goal isn’t always easy or even possible. The blending of ITSM Academy and OwlPoint means that one-stop IT solutions shopping is now available.

“By joining forces with ITSM Academy, we are able to integrate the best education in the industry with OwlPoint’s full suite of Service Management consulting services. This way we are delivering to our clients the most valuable and successful path towards adopting best practices to manage their IT organizations,” states Mark Blanke, CEO of OwlPoint.

Combining consulting and education is a unique industry offering, and this partnership means it will be presented to clients as one seamless solution.

“A stronger partnership with the OwlPoint team was a really natural progression for all of us,” says Lisa Schwartz, CEO of ITSM Academy.  “We have the same core goal baked into our organizations’ cultures. We both strive to not only deliver tremendous value while onsite with our customers but also to leave them with the capability to have a healthy, successful Service Management program once we are gone.”

ITSM Academy and OwlPoint are both partners of AXELOS, the accreditors of ITIL. ITSM Academy is an Authorized Training Organization (ATO) and OwlPoint is an Authorized Consulting Partner (ACP).

“It is exciting to see strategic partners join forces to offer an end-to-end service for their clients.” Catherine Newman, Chief Customer Officer, AXELOS.

About OwlPoint

Founded in 2008, OwlPoint connects the dots between technology and people so that the service experience for end-users is timely and accurate. As an independent consultancy, we are not bound to any one vendor or application – we do what is best for our client. We review the processes and capabilities of your organization and develop a strategy to ensure effectiveness, scalability, and value for the future. Our goal from the beginning has been to establish the practices necessary to make IT organizations valuable contributors to their business’s success.

About ITSM Academy

ITSM Academy, Inc., is a female-owned small business, founded in 2004. Our portfolio includes ITIL, DevOps, Agile Service Management, Process Design and Employee Experience (XLA) education, and advice.

We have been proudly delivering live, virtual training for more than a decade.

… educate and inspire is not just our corporate slogan, it speaks to our core mission and goal.

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Twitter | @ITSM_Academy

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Lisa Schwartz | LinkedIn

YouTube | ITSMAcademyPresents

Two Top ITSM Companies Join Forces to Provide Comprehensive services to IT Leaders
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