Course dates are available now.

Boca Raton, FL – December 9, 2020 – ITSM Academy is pleased to announce course dates are now available for the new and highly anticipated Essence of Experience course. ITSM Academy’s Employee Experience courses are accredited by XLACollab, the global thought leader in enterprise-level Art & Science of Experience. Built on the innovative Experience Framework, which assists organizations in leveraging their service management investments to ensure excellent employee experiences.

“There has been so much conversation about the importance of Employee Experience, and the critical role that Experience Level Agreements (XLAs) play. We are thrilled to be able to offer this course on the first week it will be available for delivery,” says Lisa Schwartz, CEO of ITSM Academy. (Read; What Is? Employee Experience and XLAs)

“For 17 years, ITSM Academy has specialized in training which helps companies improve their operations in all areas of Service Management. This addition of XLA training expands our service offerings to help customers create and deliver excellent Experience Management,” continued Schwartz.

“Together with XLACollab, we can help our alumni navigate the transition from IT-centric to Human-centric.”

Lisa Schwartz

Alan Nance, Co-Founder of XLACollab, puts it this way, “The best way for a business to improve its digital employee experience is to focus on Experience Management. Working together to create a valued and valuable employee experience that matters for the business is what we do best; combining what a company’s leadership knows well, with what we know differently, to create experiences that are too good to be forgotten.”

Find out more about our Employee Experience certification courses, including special introductory promotions. Register for this and other ITSM Academy courses by, visiting, or contact us at

About XLACollab

XLACollab is an advisory and consultancy that combines art and science to ensure enterprises deliver world-class employee experiences that create a world-class customer experience.

Go farther, faster by building experiences that matter to your business.

About ITSM Academy

ITSM Academy, Inc., is a female-owned small business, founded in 2004. Our portfolio includes ITIL, DevOps, Agile Service Management, Process Design and Employee Experience (XLA) education, and advice.

… educate and inspire is not just our corporate slogan, it speaks to our core mission and goal.

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ITSM Academy Adds Essence of Experience Course to our Portfolio
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