Boca Raton, FL – August 13, 2024 – ITSM Academy, a leader in IT Service Management (ITSM) and Enterprise Service Management (ESM) training, is thrilled to announce that its popular “I Am the Incident” interactive workshop is now available as a stand-alone simulation. This dynamic, hands-on experience allows IT professionals to dive into the high-stakes world of Incident management, equipping them with critical skills and strategies to drive efficiency and minimize disruption.
We are thrilled to introduce a new offering—a stand-alone 6-hour workshop based on our highly engaging I am the Incident series! This single-day course is ideal for organizations looking to enhance the customer experience, elevate service delivery, and demonstrate service management excellence. Through a blend of traditional teaching methods, hands-on experiential assignments, and insightful post-activity discussions, participants will gain practical skills to bring essential ITSM practices to life.
I am the Incident was originally developed by ITSM Academy in 2004 as a dynamic series of assignments for our ITIL v2 Foundation course. A refreshed version of this content is now embedded into our ITIL 4 Foundation and ITIL Monitor, Support, and Fulfil courses, enhancing participants’ understanding and application of IT service management (ITSM) practices. (Discover the origins of I am the Incident.)
“Our goal with this stand-alone format is to make it easier for IT teams to experience the transformative power of immersive learning,” says Lisa Schwartz, ITSM Academy founder and CXO. “This simulation builds confidence and collaboration skills by allowing participants to practice and refine their response to real-time incidents. It’s not only about teaching incident management but also about fostering a resilient mindset that can handle the unexpected.”
Ready to say hello to hands-on practical learning that transforms ITSM understanding into action? Learn more.
ITSM Academy, Inc., is a female-owned small business, founded in 2004. Our portfolio includes a wide variety of Service Management education including ITSM, ITIL, DevOps, SRE, AIOps, Agile, Process Design, Lean/Value Stream, and Employee Experience (XLA).
… educate and inspire is not just our corporate slogan, it speaks to our core mission and goal.
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