Boca Raton, FL – August 13, 2024 – ITSM Academy, a leader in IT Service Management (ITSM) and Enterprise Service Management (ESM) training, is thrilled to announce that its popular “I Am the Incident” interactive workshop is now available as a stand-alone simulation. This dynamic, hands-on experience allows IT professionals to dive into the high-stakes world of Incident management, equipping them with critical skills and strategies to drive efficiency and minimize disruption.
I am the Incident is a series of assignments originally developed by ITSM Academy in 2004. A revised version is embedded into our ITIL Foundation and ITIL Monitor, Support and Fulfil courses, to enhance understanding and application of IT service management (ITSM) practices. (Read more about the origins of I am the Incident.)
This 6-hour workshop offers this highly engaging series as a stand-alone, single-day course that’s a perfect fit for organizations striving to improve the customer experience and service delivery and demonstrate service management excellence. Using a combination of traditional teaching methods, experiential assignments, and post-activity discussions, this course enables participants to learn about and bring to life essential ITSM practices.
“Our goal with this stand-alone format is to make it easier for IT teams to experience the transformative power of immersive learning,” says Lisa Schwartz, ITSM Academy founder and CXO. “This simulation builds confidence and collaboration skills by allowing participants to practice and refine their response to real-time incidents. It’s not only about teaching incident management but also about fostering a resilient mindset that can handle the unexpected.”
Ready to say hello to hands-on practical learning that transforms ITSM understanding into action? Learn more.
ITSM Academy, Inc., is a female-owned small business, founded in 2004. Our portfolio includes a wide variety of Service Management education including ITSM, ITIL, DevOps, SRE, AIOps, Agile, Process Design, Lean/Value Stream, and Employee Experience (XLA).
… educate and inspire is not just our corporate slogan, it speaks to our core mission and goal.
Web | https://www.itsmacademy.com
Lisa Schwartz | LinkedIn
YouTube | ITSMAcademyPresents