ITSM Academy Adds  IT Infrastructure Library (ITIL) Practitioner and Trainer to Staff

FORT LAUDERDALE, FL — February 1, 2006 – ITSM Academy, Inc. announced today the addition of a certified ITIL Release and Control Practitioner Trainer, Gerri Sasso, to their staff.

Gerri has been in the IT Industry since 1979. She worked as an IT Practitioner for several NY based firms including; Chase Manhattan Bank, Shearson Lehman, and Lufthansa German Airlines. Also, in the public sector, NY Metropolitan Transit Authority, NY City Board of Education and most recently for the Florida Dept. of Transportation (FDOT). Gerri has over 10 years of experience in managing production support operations.  At FDOT she was responsible for ITIL best practices process implementation.

Gerri has delivered dynamic presentations on ITIL best practices at the Florida State Technology Conference, local ITIL User Group meetings, National Webinars and conducted an ITIL workshop at a National Help Desk / Support Conference. She is bringing her enthusiasm and practical ITIL experience to ITSM Academy as a trainer.

“We are very pleased Gerri has joined our team. Her passion for teaching ITIL best practices and her experience in the public sector will make her a valued addition to our staff, and to the Florida IT Service Management community,” said Jayne Groll, President of ITSM Academy.  “Like all of our trainers, Gerri has a wealth of practical experience, which she is anxious to share in the classroom,” continued Groll.

ITSM Academy Adds IT Infrastructure Library (ITIL) Practitioner and Trainer to Staff
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