ITSM Academy’s Achieves ITILâ Service Manager Accreditation

LAUDERDALE, FL  — March 2, 2006 – ITSM Academy, Inc. announced today their ITIL Service Manager course has been accreditation by the EXIN certification board. EXIN, along with ISEB, are the authorized certification and examination agencies for the IT Infrastructure Library (ITIL).

The ITIL Service Manager is the highest achievement in ITIL training and certification. The course is delivered in three learning segments over a 6 to 8 week period.  ITSM Academy’s accredited course differs from the industry norm, which strongly attributes to our successful pass rate.

The course is not divided into traditional Service Support and Service Delivery modules as that is an superficial representation of IT Service Management (ITSM). In implementing ITSM best practices, all of the processes must be considered for their contribution to a Continuous Service Improvement Program (CSIP). Experience has taught that concentrating on single processes or, for example, on Service Support rather than Service Delivery, does not bring true success as it minimizes the strong interdependencies between all of the processes.

This ten (10) day course is divided into two five (5) day sessions. Week 1 covers the ITSM framework, achieving Change, preparing for a CSIP, Service Level Management, the Service Desk, Incident Management and Problem Management. Week 2 examines Availability and Security Management, Configuration, Change and Release Management, Finance and Capacity Management and IT Service Continuity Management.

The entire course is based on a comprehensive case study which has been carefully constructed to represent a typical IT services organization and its customers with all the expected strengths, weaknesses, opportunities and threats.

Throughout the course, including the time that delegates spend on practical group exercises and individual practice exam questions, attendees are encouraged to place themselves inside the case study organization and adopt the managerial role under discussion. In this way, they not only get a strong sense of what it is like to be a process manager but are able to draw on all their previous experience and contribute positively to the discussions and learning.

In preparation for the exam, delegates will answer ten (10) case study-based practice questions during the course. These are marked and commented on to Examination Board standards. Delegates are also supplied with detailed advice on how best to analyze exam questions and structure the answers. The inability to do this well is a major contributor to exam failures. A further twenty (20) questions are supplied and delegates are encouraged to attempt as many of these as possible prior to taking their exam. If requested to do so, the tutors will also mark and comment on these.

Prior to achieving EXIN accreditation, ITSM Academy had delivered numerous ISEB accredited Service Manager Courses.

“ITSM Academy is pleased to have achieved Service Manager accreditation, as it completes our ITIL Certification Service Catalog.” said Jayne Groll, President of ITSM Academy.

“Now that we have earned EXIN accreditation on all ITIL offerings, we can continue to expand our Service Catalog, focusing on other important areas of IT Service Management (ITSM),” continued Groll.

ITSM Academy Achieves ITIL Service Manager Accreditation

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