ITSM ACADEMY ADDS ITIL MANAGING ACROSS THE LIFECYCLE (MALC) TO THEIR SERVICE CATALOG

FORT LAUDERDALE, FL — July 17, 2009 – ITSM Academy, Inc. announced today the release of their newest ITIL course – Managing Across the Lifecycle (MALC).

“This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices,” said Jayne Groll, Co-Founder and President of ITSM Academy.  “As with all of our advanced ITIL Courses, MALC has our unique virtualization – Living the Lifecycle – woven through it.  This brings the processes and concepts to life for our learners.”

“We are delivering MALC in our Public Training Centers, on the road in Corporate Classrooms, and through our Courseware Licensing Program…which means our classes are now being delivered across the globe,” continued Groll.

All instructors for this course meet or exceed APMG requirements and have completed ITSM Academy’s comprehensive Train-the-Trainer (T3) program.

ITSM Academy adds ITIL Managing Across the Lifecycle (MALC) to their Service Catalog
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