Two (2) ITSM Academy Subject Matter Experts Invited to Speak at the IT Service Management Forum (itSMF) National Conference; FUSION2011
Fort Lauderdale, FL — June 8, 2011 – ITSM Academy, Inc. announced today two (2) of their Subject Matter Experts have been invited to participate as speakers at the FUSION11 – itSMF USA’s 2011 Conference & Expo in Washington DC on September 25–28, 2011.
HDI and itSMF USA have joined forces to provide the service management community with an unparalleled educational experience. At FUSION11, global leaders in service management will present best practices, innovative strategies, and real-world applications. Among those leaders will be two representatives from ITSM Academy; Jayne Groll and Michael Cardinal.
Jayne will present Session 605: The Best of Both Worlds: Create a Business Service Catalog and Technical Service Catalog on Tuesday, September 27, 2:45pm. Michael will present Session #303: Effective Questioning for ITSM on Monday, September 26, 3:00pm.
ITSM Academy, a Silver Sponsor of the event, has been actively involved with the group since 2003.
About itSMF USA Founded in 1997, Information Technology Service Management Forum (itSMF) USA connects IT industry leaders with technology and expertise to help them learn about cutting-edge Service Management concepts (www.itsmfusa.org). The rapidly growing non-profit membership organization is dedicated to the advancement of ITSM best practices and standards in the provision and management of IT services through knowledge sharing, education, and networking opportunities. Current membership is over 8,900 individuals, with affiliated Local Interest Groups serving 43 cities and regions nationwide. itSMF USA is affiliated with itSMF International, which was formed in 1991.
About HDI HDI is a global IT service and technical support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for IT service and technical support emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities, and the largest industry event, the HDI Annual Conference & Expo.