Public (virtual) classroom dates are available.

Boca Raton, FL – February 17, 2021 – ITSM Academy is excited to announce a new release of our Certified Process Design Engineer (CPDE) course.

The course has been refreshed to provide the latest on ITSM frameworks and standards and to emphasize the relationship between value streams and processes. Both are a big focus of ITIL® 4 and DevOps. As always, the content is complemented by the experience and insights of our instructors who bring the concepts to life and make them applicable to each organization’s needs.

“We refer to this as #Lisa’sFavoriteClass because most certification courses describe processes and controls (what to do), none provide clear, step-by-step methods and techniques for actually designing, reengineering, and improving processes (how to do it). Our CPDE course teaches the how to do it, Lisa Schwartz, CEO of ITSM Academy says.

“Learners walk out of this class with the skills they need to immediately and successfully innovate processes through the 10 Steps to Process Improvement, used in class,” continued Schwartz.

Along with the course, the CPDE exam has also been updated to make the format consistent with other foundation-level courses. The exam is now 40 multiple-choice questions (Bloom 1 and 2), 60 minutes, 65% is passing. The exam is open-book, unsupervised, and delivered via Gauge ( All candidates receive 1 free retake (if needed).

Great for individuals or teams, CPDE is one of our most popular classes and our alumni share that they use the knowledge gained in this class daily. Read CPDEs in Action.

Find out more about our Certified Process Design Engineer course. Register for this and other ITSM Academy courses by, visiting, or contact us at

About ITSM Academy

Public (virtual) classroom dates are available.

Boca Raton, FL – April 26, 2021 – For the third year, DevOps Institute has proudly fielded the Upskilling DevOps Skills Survey to understand which skills are considered “must-have,” “nice-to-have,” and “optional.” More than 2,000 global respondents took the time to complete the Upskilling survey this year.

Each year, after DevOps Institute releases the report, ITSM Academy updates the courses in our DevOps catalog, to ensure our learners are receiving the most current information available with this critical data, from the trenches.

Highlights include:

  • SRE adoption is up: 22% in 2021 compared to 15% in 2020 and 10% in 2019. 47% of survey respondents voted SRE skills as a “must-have” skill in the process and framework skill domain this year compared to 28% in 2020.

“We’ve seen the interest in SRE growing year over year, so this is no surprise,” Lisa Schwartz, CEO of ITSM Academy, and co-founder of DevOps Institute says. “Our learners are seeing real value from the SRE Foundation course, and soon we will be onboarding the SRE Practitioner course as well.

  • 54% of survey respondents claimed to be in the beginning stage of their DevOps evolution, with less than 2 years of DevOps experience. 16% are currently in the planning stage, and 10% are planning to leverage in the future. To help organizations achieve these goals, ITSM Academy offers classes such as DevOps FoundationITSM for DevOps and Value Stream Mapping Fundamentals (VSMF).
  • An understanding of process flow and analysis ranks 2nd in terms of “must-have” skills in the process and frameworks domain which is why we have recently updated the both the VSMF and Certified Process Design Engineer (CPDE) courses.
  • Value Stream Management keeps rising in importance and VSM skills are seen by 39% as a must-have skill within the process and frameworks domain.
  • A top takeaway from this year’s report is, “No one framework or best practice model prevails. The adoption of a mix of frameworks and best practice models such as Agile, DevOps, ITIL or Lean continues. DevOps is augmented with additional best practices and frameworks such as Site Reliability Engineering (SRE), Value Stream Management (VSM), DevSecOps, DataOps and ModelOps.”
  • An aside, according to the 2021 State of DevSecOps report, 75% of enterprises in the US and UK adopted DevSecOps in 2020

The report also suggests that evolution in capabilities must be supported by a corresponding evolution in skills. When asked about pursuing certifications, 65% of respondents view certifications as very valuable and 32% view them as somewhat valuable.

Learn more / register for ITSM Academy courses by visiting, or contact us at

About ITSM Academy

ITSM Academy, Inc., is a female-owned small business, founded in 2004. Our portfolio includes ITIL, DevOps, Agile Service Management, Process Design and Employee Experience (XLA) education, and advice.

… educate and inspire is not just our corporate slogan, it speaks to our core mission and goal.

Web |

Twitter | @ITSM_Academy #itil4&somuchmore

LinkedIn |

Lisa Schwartz | LinkedIn

YouTube | ITSMAcademyPresents

ITSM Academy Updates Certified Process Design Engineer Course

Leave a Reply

Your email address will not be published. Required fields are marked *