Boca Raton, FL – January 29, 2026 – ITSM Academy today announced the launch of ITIL (Version 5) Foundation training in alignment with the official certification release from PeopleCert. The ITIL (Version 5) Foundation exam goes live on February 12,
ITSM Academy Adds ITIL Practitioner: IT Asset Management to Their Portfolio
Boca Raton, FL – January 27, 2025 – ITSM Academy, a premier provider of IT Service Management (ITSM) training and certification, is proud to announce the launch of its newest offering: ITIL Practitioner: IT Asset Management (ITAM) Practice Manager Course.
ITSM Academy builds Stand-Alone Workshop from their popular “I Am the Incident” Interactive Exercise
Boca Raton, FL – August 13, 2024 – ITSM Academy, a leader in IT Service Management (ITSM) and Enterprise Service Management (ESM) training, is thrilled to announce that its popular “I Am the Incident” interactive workshop is now available as a
ITSM Academy Adds AIOps Foundation to Training Offerings
Boca Raton, FL – June 3, 2024 – ITSM Academy, a leading provider of IT Service Management training, is proud to announce the addition of the AIOps Foundation course, to its extensive training catalog. This strategic addition reflects ITSM Academy’s commitment
ITSM Academy (re)Enhances ITIL Foundation with Hands-On, Experiential Exercise – I am the Incident™
Boca Raton, FL – February 26, 2024 – ITSM Academy is proud to deliver courses prioritizing a hands-on, experiential approach to learning. Our dedication to practical application is reflected in all our classes. From the earliest days of the Academy, all
ITSM Academy Adds ITIL Practitioner: Change Enablement to Their Portfolio
Boca Raton, FL – April 15, 2024 – ITSM Academy, a leading provider of IT Service Management (ITSM) training and certification, is pleased to announce the addition of ITIL ITIL Practitioner: Change Enablement to their comprehensive portfolio of professional development offerings.
ITSM Academy Adds ITIL Practice Manager Course Bundle – ITIL Specialist: Monitor, Support & Fulfil
Boca Raton, FL – August 28, 2023 – ITSM Academy is pleased to announce the newest addition to our catalog, ITIL Specialist: Monitor, Support & Fulfil. The new ITIL 4 Practice Manager courses are based on the recently updated ITIL 4
ITSM Academy Adds Site Reliability Engineering Practitioner Course to our Portfolio
Boca Raton, FL – April 18, 2022 – ITSM Academy is pleased to announce the newest addition to our catalog, Site Reliability Engineering (SRE) Practitioner. The SRE Practitioner certification is tailored for anyone focused on large-scale service scalability and reliability with an interest
ITSM Academy’s DevOps Campus Courses Aligned to the DevOps Institute 2021 Upskilling Report
Public (virtual) classroom dates are available. Boca Raton, FL – April 26, 2021 – For the third year, DevOps Institute has proudly fielded the Upskilling DevOps Skills Survey to understand which skills are considered “must-have,” “nice-to-have,” and “optional.” More than 2,000
ITSM Academy Updates Certified Process Design Engineer Course
Public (virtual) classroom dates are available. Boca Raton, FL – February 17, 2021 – ITSM Academy is excited to announce a new release of our Certified Process Design Engineer (CPDE) course. The course has been refreshed to provide the latest on