DateSubject
June 3, 2024ITSM Academy Adds AIOps Foundation to Training Offerings
April 15, 2024ITSM Academy Adds ITIL Practitioner: Change Enablement to Their Portfolio
Feb. 26, 2024ITSM Academy (re)Enhances ITIL Foundation with Hands-On, Experiential Exercise; I am the Incident
Aug. 28, 2023 ITSM Academy Adds ITIL Practice Manager Course Bundle – ITIL Specialist: Monitor, Support & Fulfil
April 18, 2023 ITSM Academy Adds Site Reliability Engineering Practitioner Course to our Portfolio
April 26, 2021 ITSM Academy’s DevOps Campus Courses Aligned to the DevOps Institute 2021 Upskilling Report
Feb 17, 2021 ITSM Academy Updates Certified Process Design Engineer Course
#Lisa’sFavoriteClass #DonnaSaidDeming
April 21, 2020Two Top IT Service Management Companies Join Forces to Provide Comprehensive Services to ITIL Leaders
Dec 9, 2020 ITSM Academy Adds Essence of Experience (XLA) Course to our Portfolio
July 22, 2019ITSM Academy Adds ITIL 4 Managing Professional Transition Course to our Portfolio
April 9, 2018ITSM Academy Announces the Launch of “ITSM For DevOps” Course
March 30, 2018ITSM Academy Announces the Launch of First Non-Certification DevOps Institute Drilldown Course: Value Stream Mapping (VMS) for DevOps
Aug 3, 2017ITSM Academy Announces the Launch of DevOps Leader Certification Course 
March 14, 2017ITSM Academy Adds DevOps Test Engineering (DTE) to Portfolio
Jan 10, 2017DevOps Campus… at ITSM Academy
Dec 1, 2016ITSM Academy Adds The Phoenix Project – DevOps Simulation
Nov 11, 2016ITSM Academy To Add The DevOps Institute’s New DevOps Practitioner℠ Series of Courses and Digital Badging Program
Sept 7, 2016ITSM Academy Rolls Out New and Improved Learner Portal
May 10, 2016ITSM Academy Introduces Newest ITIL® Certification Course – ITIL Practitioner
Aug 19, 2015ITSM Academy Introduces two Agile Passes for Public Learners
May 4, 2015ITSM Academy adds the Certified Agile Process Owner (CAPO)® Certification to their Course Catalog
April 17, 2015ITSM Academy Selected as an AXELOS Strategic Partner
Jan 26, 2015ITSM Academy adds the Certified Agile Service Manager (CASM)® Certification to their Course Catalog
Sept 2, 2014ITSM Academy introduces DevOps Foundation
May 9, 2013ITSM Academy introduces GAME ON! An Interactive Learning Experience®
Sept 30, 2011ITSM Academy accredited by PEOPLECERT Group
June 24, 2011ITIL® 2011 Edition Release Announced
June 8, 2011Two (2) ITSM Academy Subject Matter Experts Invited to Speak at the IT Service Management Forum (itSMF) National Conference; FUSION2011
March 28, 2011ITSM Academy Introduces 4 New Workshops in Their Driving ITSM Series
Jan 10, 2011ITSM Academy Introduces ITIL Lifecycle Boot Camps, leading with Service Transition and Service Operation
Aug 26, 2010

New Book Available – The ITSM Process Guide: Developing, Reengineering, and Improving IT Service Management

June 2, 2010ITSM Academy to Deliver Multiple Educational Sessions at Fusion 2010 in Louisville, KY
March 31, 2010New Trade Association Aims to Improve IT Service Management Training Unity, Quality  and Advocacy
Dec 1, 2009ITSM Academy Licensed to Grant Occupational ITSM Diplomas (Change Manager, Support Manager and Service Level Manager)
Nov 30, 2009ITSM Academy Introduces 2 New Discount Programs for Public Learners
Nov 25, 2009Certified Process Design Engineer – Endorsed as Complementary to the ITIL V3 Scheme and Awarded a Credit Value of 1.5 toward ITIL Expert, ITSM Academy offers Free Public Seats
July 17, 2009ITSM Academy adds ITIL Managing Across the Lifecycle (MALC) to their Service Catalog
July 10, 2009ITSM Academy Completes Development of ITIL Capability Courses
June 25, 2009ITSM Academy Reveals New Virtual Classroom
May 6, 2009ITSM Academy Chosen to Provide Pre-Conference Training at the IT Service Management Forum (itSMF USA) 2009
Conference & Expo
Jan 26, 2009ITSM Academy Introduces Two New Blogs
Sept 25, 2008ITSM Academy Adds Microsoft Operations Framework (MOF) Accredited Foundation Courses
June 2, 2008ITSM Academy First Company to offer Certified Process Design Engineer (CPDE) Courses
April 8, 2008ITSM Academy Chosen to Provide Post Conference Training at the IT Service Management Forum (itSMF USA) 2008
Conference & Expo
Feb 18, 2008ITSM Academy Opens Dallas Training Center
Jan 11, 2008ITSM Academy First to Achieve Certification on all Four ITIL Practitioner Clusters
Sept 17, 2007ITSM Academy to Open Training Center in Dallas Texas
Aug 1, 2007ITSM Academy Chosen Again to Provide Post Conference Training at the IT Service Management Forum (itSMF USA) 2007 Conference and Expo
May 30, 2007ITSM Academy Leaders Nominated for South Florida 2007 Business Woman of the Year Award
May 14, 2007ITSM Academy Unveils ITIL® Version 3 Training Options
May 14, 2007ITSM Academy Named as First U.S.A Accredited Provider of APMG ITIL Training
May 1, 2007ITSM Academy Awarded GSA Contract
April 23, 2007ITSM Academy’s Donna Knapp Chosen to Present at the IT Service Management Forum (itSMF USA) 2007 Conference & Expo
Jan 29, 2007ITSM Academy become Gold Sponsor of the IT Service Management Forum (itSMF USA)
Jan 26, 2007ITSM Academy is the First Company Globally to Achieve ITIL Practitioner Agree and Define Content Accreditation
Nov 1, 2006ITSM Academy Expands Corporate Headquarters and Training Center
Oct 16, 2006ITSM Academy Adds ISO/IEC 20,000 Foundation Certification Training to Service Catalog
Oct 6, 2006ITSM Academy Recognized by the Project Management Institute (PMI) as a Global Registered Education Provider (R.E.P.)
Aug 8, 2006ITSM Academy adds the Apollo 13 Simulation to Service Catalog
Aug 7, 2006ITSM Academy Chosen Again to Provide Post Conference Training at the IT Service Management Forum (itSMF USA) 2006 Conference and Expo
April 24, 2006ITSM Academy is the Third Company Globally to Achieve ITIL Practitioner Support and Restore Content Accreditation
March 2, 2006ITSM Academy Achieves ITIL Service Manager  Accreditation
Feb 1, 2006ITSM Academy Adds  IT Infrastructure Library (ITIL) Practitioner and Trainer to Staff
Sept 20, 2005ITSM Academy 2nd US Company to Earn EXIN Accreditation for ITIL Practitioner Release and Control (IPRC) Accreditation
Sept 10, 2005ITSM Academy Announces Exciting Addition to Service Catalog – Visible Ops: The Class
Aug 1, 2005ITSM Academy Hosts IT Infrastructure Library (ITIL) Author – Brian Johnson
June 29, 2005ITSM Academy Chosen to Lead Post-Conference Training Session at the IT Service Management Forum (itSMF USA) 2006 Conference and Expo
March 8, 2005ITSM Academy Contributes to HDI Publication
Feb 14, 2005ITSM Academy Earns Accreditation for ITIL Content
Nov 12, 2004ITSM Academy Opens New Training Center

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