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  • Certified Process Design Engineer – Endorsed as Complementary to the ITIL V3 Scheme and Awarded a Credit Value of 1.5 toward ITIL Expert, ITSM Academy offers Free Public Seats
  • DevOps Campus at ITSM Academy
  • ITIL 2011 Edition Release Announced
  • ITSM Academy (re)Enhances ITIL Foundation with Hands-On, Experiential Exercise – I am the Incident™
  • ITSM Academy 2nd US Company to Earn EXIN Accreditation for ITIL Practitioner Release and Control (IPRC) Accreditation
  • ITSM Academy Achieves ITIL Service Manager Accreditation
  • ITSM Academy Adds IT Infrastructure Library (ITIL) Practitioner and Trainer to Staff
  • ITSM Academy Adds AIOps Foundation to Training Offerings
  • ITSM Academy Adds DevOps Test Engineering (DTE) to Portfolio
  • ITSM Academy Adds Essence of Experience Course to our Portfolio
  • ITSM Academy Adds ITIL 4 Managing Professional Transition Course to our Portfolio
  • ITSM Academy adds ITIL Managing Across the Lifecycle (MALC) to their Service Catalog
  • ITSM Academy Adds ITIL Practice Manager Course Bundle – ITIL Specialist: Monitor, Support & Fulfil
  • ITSM Academy Adds ITIL Practitioner: Change Enablement to Their Portfolio
  • ITSM Academy Adds Microsoft Operations Framework (MOF) Accredited Foundation Courses
  • ITSM Academy Adds Service Quality Management (SQM) Foundation Certification Training to Service Catalog
  • ITSM Academy Adds Site Reliability Engineering Practitioner Course to our Portfolio
  • ITSM Academy adds the Apollo 13 Simulation to Service Catalog
  • ITSM Academy adds the Certified Agile Process Owner (CAPO)® Certification to their Course Catalog
  • ITSM Academy adds the Certified Agile Service Manager (CASM)® Certification to their Course Catalog
  • ITSM Academy Adds The Phoenix Project – DevOps Simulation
  • ITSM Academy Announces Exciting Addition to Service Catalog – Visible Ops: The Class
  • ITSM Academy Announces the Launch of DevOps Leader (DOL) Certification Course
  • ITSM Academy Announces the Launch of First Non-Certification DevOps Institute Drilldown Course: Value Stream Mapping (VSM) for DevOps
  • ITSM Academy Announces the Launch of ITSM For DevOps
  • ITSM Academy Awarded GSA Contract
  • ITSM Academy become Gold Sponsor of the IT Service Management Forum (itSMF USA)
  • ITSM Academy Chosen Again to Provide Post Conference Training at the IT Service Management Forum (itSMF USA) 2006 Conference and Expo
  • ITSM Academy Chosen Again to Provide Post Conference Training at the IT Service Management Forum (itSMF USA) 2007 Conference and Expo
  • ITSM Academy Chosen to Lead Post-Conference Training Session
  • ITSM Academy Chosen to Provide Post Conference Training at the IT Service Management Forum (itSMF USA) 2008 Conference & Expo
  • ITSM Academy Chosen to Provide Pre-Conference Training at the IT Service Management Forum (itSMF USA) 2009 Conference & Expo
  • ITSM Academy Completes Development of ITIL Capability Courses
  • ITSM Academy Contributes to HDI Publication
  • ITSM Academy Earns EXIN Accreditation for ITILâ Foundation Content
  • ITSM Academy Expands Corporate Headquarters and Training Center
  • ITSM Academy First Company to offer Certified Process Design Engineer (CPDE) Courses
  • ITSM Academy First to Achieve Certification on all Four ITIL Practitioner Clusters
  • ITSM Academy Hosts IT Infrastructure Library (ITIL) Author
  • ITSM Academy Introduces 2 New Discount Programs for Public Learners
  • ITSM Academy Introduces 4 New Workshops in Their Driving ITSM Series
  • ITSM Academy introduces DevOps Foundation
  • ITSM Academy introduces GAME ON! An Interactive Learning Experience®
  • ITSM Academy Introduces ITIL Lifecycle Boot Camps, leading with Service Transition and Service Operation
  • ITSM Academy Introduces Newest ITIL® Certification Course – ITIL Practitioner
  • ITSM Academy Introduces Two Agile Passes for Public Learners
  • ITSM Academy Introduces Two New Blogs
  • ITSM Academy is the First Company Globally to Achieve ITIL Practitioner Agree and Define Content Accreditation
  • ITSM Academy is the Third Company Globally to Achieve ITIL Practitioner Support and Restore Content Accreditation
  • ITSM Academy Leaders Nominated for South Florida 2007 BusinessWoman of the Year Award
  • ITSM Academy Licensed to Grant Occupational ITSM Diplomas (Change Manager, Support Manager and Service Level Manager)
  • ITSM Academy Named as First U.S.A Accredited Provider of APMG ITIL® Training
  • ITSM Academy Opens Dallas Training Center
  • ITSM Academy Opens New Training Center
  • ITSM Academy Recognized by the Project Management Institute (PMI) as a Global Registered Education Provider (R.E.P.)
  • ITSM Academy Reveals New Virtual Classroom
  • ITSM Academy Rolls Out New and Improved Learner Portal
  • ITSM Academy Selected as an AXELOS Strategic Partner
  • ITSM Academy To Add The DevOps Institute’s New DevOps Practitioner℠ Series of Courses and Digital Badging Program
  • ITSM Academy to Deliver Multiple Educational Sessions at Fusion 2010 in Louisville, KY
  • ITSM Academy to Open Training Center in Dallas Texas
  • ITSM Academy Unveils ITIL® Version 3 Training Options
  • ITSM Academy Updates Certified Process Design Engineer Course
  • ITSM Academy’s DevOps Campus Courses Aligned to the DevOps Institute 2021 Upskilling Report
  • ITSM Academy’s Donna Knapp Chosen to Present at the IT Service Management Forum (itSMF USA) 2007 Conference & Expo
  • New Book Available – The ITSM Process Guide: Developing, Reengineering, and Improving IT Service Management
  • New Trade Association Aims to Improve IT Service Management Training Unity, Quality and Advocacy
  • Test Package
  • Two (2) ITSM Academy Subject Matter Experts Invited to Speak at the IT Service Management Forum (itSMF) National Conference; FUSION2011
  • Two Top ITSM Companies Join Forces to Provide Comprehensive services to IT Leaders
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DOI

ITSM Academy Adds Site Reliability Engineering Practitioner Course to our Portfolio

Boca Raton, FL – April 18, 2022 – ITSM Academy is pleased to announce the newest addition to our catalog, Site Reliability Engineering (SRE) Practitioner. The SRE Practitioner certification is tailored for anyone focused on large-scale service scalability and reliability with an interest

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ITSM Academy Announces the Launch of ITSM For DevOps

Boca Raton, FL — 04/09/2018 — ITSM Academy is proud to announce the development and release of our newest non-certification course: ITSM For DevOps. This course has been built by our internal team for the DevOps Institute’s global Registered Education

ArchiveAdmin April 9, 2018August 16, 2021 Press Room No Comments Read more

ITSM Academy Announces the Launch of First Non-Certification DevOps Institute Drilldown Course: Value Stream Mapping (VSM) for DevOps

Boca Raton, FL — 03/30/2018 — ITSM Academy is proud to announce the launch of a new non- certification course: Value Stream Mapping for DevOps (VSM). Value Stream Mapping is a key practice for increasing flow, eliminating waste and understanding

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ITSM Academy Announces the Launch of DevOps Leader (DOL) Certification Course

BOCA RATON, Fla. – August 3, 2017 – ITSM Academy, a Registered Education Partner of the the DevOps Institute (DOI), is proud to announce the launch of a new certification course: DevOps Leader (DOL). This unique course provides disruptive leadership thinking

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DevOps Campus at ITSM Academy

DevOps Campus at ITSM Academy

FORT LAUDERDALE, FL—January 10, 2017—ITSM Academy is proud to introduce DevOps Campus at ITSM Academy. “With the ever growing interest in DevOps and Agile IT Service Management training, it made sense for us to stand up a campus inside of

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ITSM Academy Adds DevOps Test Engineering (DTE) to Portfolio

FORT LAUDERDALE, FL—March 14, 2017—ITSM Academy is proud to announce the newest addition to our course catalog – DevOps Test Engineering (DTE). DTE is unique in the testing training and certification market as it is the first course available that

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ITSM Academy To Add The DevOps Institute’s New DevOps Practitioner℠ Series of Courses and Digital Badging Program

ITSM Academy To Add The DevOps Institute’s New DevOps Practitioner℠ Series of Courses and Digital Badging Program

FORT LAUDERDALE, FL—November 11, 2016—ITSM Academy is proud to announce The DevOps Institute (DOI) new DevOps Practitioner℠ series of courses will be added to our training catalog in 2017.  This series of courses is to support IT roles for the

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ITSM Academy adds the Certified Agile Process Owner (CAPO)® Certification to their Course Catalog

FORT LAUDERDALE, FL — MAY 6, 2015 – ITSM Academy, Inc. announced today the addition of their newest certification course: Certified Agile Process Owner (CAPO)®. This course is being offered in collaboration with the DevOps Institute. This sixteen (16) hour

ArchiveAdmin May 4, 2015April 7, 2018 Press Room No Comments Read more

ITSM Academy adds the Certified Agile Service Manager (CASM)® Certification to their Course Catalog

ITSM ACADEMY ADDS THE  CERTIFIED AGILE SERVICE MANAGER (CASM)® CERTIFICATION TO THEIR COURSE CATALOG FORT LAUDERDALE, FL — JANUARY 26, 2015 – ITSM Academy, Inc. announced today the addition of their newest certification course: Certified Agile Service Manager (CASM)®.  This course

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ITSM Academy introduces DevOps Foundation

ITSM ACADEMY INTRODUCES DEVOPS FOUNDATION COURSE FORT LAUDERDALE, FL — September 2, 2014 – ITSM Academy, Inc. announced today the introduction of their newest Certification Course: DevOps Foundation.This course is being offered in collaboration with the DevOps Institute. This sixteen

ArchiveAdmin September 2, 2014April 7, 2018 Press Room No Comments Read more
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