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  • Certified Process Design Engineer – Endorsed as Complementary to the ITIL V3 Scheme and Awarded a Credit Value of 1.5 toward ITIL Expert, ITSM Academy offers Free Public Seats
  • DevOps Campus at ITSM Academy
  • ITIL 2011 Edition Release Announced
  • ITSM Academy (re)Enhances ITIL Foundation with Hands-On, Experiential Exercise – I am the Incident™
  • ITSM Academy 2nd US Company to Earn EXIN Accreditation for ITIL Practitioner Release and Control (IPRC) Accreditation
  • ITSM Academy Achieves ITIL Service Manager Accreditation
  • ITSM Academy Adds IT Infrastructure Library (ITIL) Practitioner and Trainer to Staff
  • ITSM Academy Adds AIOps Foundation to Training Offerings
  • ITSM Academy Adds DevOps Test Engineering (DTE) to Portfolio
  • ITSM Academy Adds Essence of Experience Course to our Portfolio
  • ITSM Academy Adds ITIL 4 Managing Professional Transition Course to our Portfolio
  • ITSM Academy adds ITIL Managing Across the Lifecycle (MALC) to their Service Catalog
  • ITSM Academy Adds ITIL Practice Manager Course Bundle – ITIL Specialist: Monitor, Support & Fulfil
  • ITSM Academy Adds ITIL Practitioner: Change Enablement to Their Portfolio
  • ITSM Academy Adds ITIL Practitioner: IT Asset Management to Their Portfolio
  • ITSM Academy Adds Microsoft Operations Framework (MOF) Accredited Foundation Courses
  • ITSM Academy Adds Service Quality Management (SQM) Foundation Certification Training to Service Catalog
  • ITSM Academy Adds Site Reliability Engineering Practitioner Course to our Portfolio
  • ITSM Academy adds the Apollo 13 Simulation to Service Catalog
  • ITSM Academy adds the Certified Agile Process Owner (CAPO)® Certification to their Course Catalog
  • ITSM Academy adds the Certified Agile Service Manager (CASM)® Certification to their Course Catalog
  • ITSM Academy Adds The Phoenix Project – DevOps Simulation
  • ITSM Academy Announces Exciting Addition to Service Catalog – Visible Ops: The Class
  • ITSM Academy Announces Launch of ITIL (Version 5) Foundation Training in the United States
  • ITSM Academy Announces the Launch of DevOps Leader (DOL) Certification Course
  • ITSM Academy Announces the Launch of First Non-Certification DevOps Institute Drilldown Course: Value Stream Mapping (VSM) for DevOps
  • ITSM Academy Announces the Launch of ITSM For DevOps
  • ITSM Academy Awarded GSA Contract
  • ITSM Academy become Gold Sponsor of the IT Service Management Forum (itSMF USA)
  • ITSM Academy builds Stand-Alone Workshop from their popular “I Am the Incident” Interactive Exercise
  • ITSM Academy Chosen Again to Provide Post Conference Training at the IT Service Management Forum (itSMF USA) 2006 Conference and Expo
  • ITSM Academy Chosen Again to Provide Post Conference Training at the IT Service Management Forum (itSMF USA) 2007 Conference and Expo
  • ITSM Academy Chosen to Lead Post-Conference Training Session
  • ITSM Academy Chosen to Provide Post Conference Training at the IT Service Management Forum (itSMF USA) 2008 Conference & Expo
  • ITSM Academy Chosen to Provide Pre-Conference Training at the IT Service Management Forum (itSMF USA) 2009 Conference & Expo
  • ITSM Academy Completes Development of ITIL Capability Courses
  • ITSM Academy Contributes to HDI Publication
  • ITSM Academy Earns EXIN Accreditation for ITILâ Foundation Content
  • ITSM Academy Expands Corporate Headquarters and Training Center
  • ITSM Academy First Company to offer Certified Process Design Engineer (CPDE) Courses
  • ITSM Academy First to Achieve Certification on all Four ITIL Practitioner Clusters
  • ITSM Academy Hosts IT Infrastructure Library (ITIL) Author
  • ITSM Academy Introduces 2 New Discount Programs for Public Learners
  • ITSM Academy Introduces 4 New Workshops in Their Driving ITSM Series
  • ITSM Academy introduces DevOps Foundation
  • ITSM Academy introduces GAME ON! An Interactive Learning Experience®
  • ITSM Academy Introduces ITIL Lifecycle Boot Camps, leading with Service Transition and Service Operation
  • ITSM Academy Introduces Newest ITIL® Certification Course – ITIL Practitioner
  • ITSM Academy Introduces Two Agile Passes for Public Learners
  • ITSM Academy Introduces Two New Blogs
  • ITSM Academy is the First Company Globally to Achieve ITIL Practitioner Agree and Define Content Accreditation
  • ITSM Academy is the Third Company Globally to Achieve ITIL Practitioner Support and Restore Content Accreditation
  • ITSM Academy Leaders Nominated for South Florida 2007 BusinessWoman of the Year Award
  • ITSM Academy Licensed to Grant Occupational ITSM Diplomas (Change Manager, Support Manager and Service Level Manager)
  • ITSM Academy Named as First U.S.A Accredited Provider of APMG ITIL® Training
  • ITSM Academy Opens Dallas Training Center
  • ITSM Academy Opens New Training Center
  • ITSM Academy Recognized by the Project Management Institute (PMI) as a Global Registered Education Provider (R.E.P.)
  • ITSM Academy Reveals New Virtual Classroom
  • ITSM Academy Rolls Out New and Improved Learner Portal
  • ITSM Academy Selected as an AXELOS Strategic Partner
  • ITSM Academy To Add The DevOps Institute’s New DevOps Practitioner℠ Series of Courses and Digital Badging Program
  • ITSM Academy to Deliver Multiple Educational Sessions at Fusion 2010 in Louisville, KY
  • ITSM Academy to Open Training Center in Dallas Texas
  • ITSM Academy Unveils ITIL® Version 3 Training Options
  • ITSM Academy Updates Certified Process Design Engineer Course
  • ITSM Academy’s DevOps Campus Courses Aligned to the DevOps Institute 2021 Upskilling Report
  • ITSM Academy’s Donna Knapp Chosen to Present at the IT Service Management Forum (itSMF USA) 2007 Conference & Expo
  • New Book Available – The ITSM Process Guide: Developing, Reengineering, and Improving IT Service Management
  • New Trade Association Aims to Improve IT Service Management Training Unity, Quality and Advocacy
  • Test Package
  • Two (2) ITSM Academy Subject Matter Experts Invited to Speak at the IT Service Management Forum (itSMF) National Conference; FUSION2011
  • Two Top ITSM Companies Join Forces to Provide Comprehensive services to IT Leaders
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experiential learning

ITSM Academy (re)Enhances ITIL Foundation with Hands-On, Experiential Exercise – I am the Incident™

Boca Raton, FL – February 26, 2024 – ITSM Academy is proud to deliver courses prioritizing a hands-on, experiential approach to learning. Our dedication to practical application is reflected in all our classes. From the earliest days of the Academy, all

ArchiveAdmin February 26, 2024February 16, 2026 Press Room No Comments Read more
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