ITSM Academy’s Donna Knapp Chosen to Present at the IT Service Management Forum (itSMF USA) 2007 Conference & Expo Fort Lauderdale, FL — April 23, 2007 – One of ITSM Academy’s lead instructors, Donna Knapp, has been chosen as a
ITSM Academy Achieves ITIL Service Manager Accreditation
ITSM Academy’s Achieves ITILâ Service Manager Accreditation LAUDERDALE, FL — March 2, 2006 – ITSM Academy, Inc. announced today their ITIL Service Manager course has been accreditation by the EXIN certification board. EXIN, along with ISEB, are the authorized certification and